A customer can appoint an Authorised Representative to act on their behalf, if the customer requires.

A person made an Authorised Representative has the power to act on the customer’s behalf as if they are the customer or, if the Authorised Representative has more limited rights, the level of access that the Authorised Representative has to the customer’s information.

To appoint an Authorised Representative you should call our customer service team on 07-4031-6600 with your account number on hand and the name of the person you want to appoint as your representative.

You will be asked to record an authorization naming your representative before we proceed.